Water Billing
New Payment Options - Available February 1
We apologize for the delay in launching the new, expanded online and phone payment options. Starting February 1, customers will be able 24/7 to make one-time payments online at MY Ventura Water or by toll-free phone (1-888-909-4632) with:
- Checking or Savings Account
- Debit Card (with VISA or Mastercard logo) or
- VISA and Mastercard Credit Card
Please note that a $4.25 convenience fee will be charged for each transaction of $500 or less. The fee is paid directly to the credit card and processing company. The City offers these services only for the convenience of customers choosing these payment options. All other established forms of payment will continue at no cost to the customer.
View Your Account Information at MY Ventura Water–Available Now
Customers are now able to view water and sewer account(s) instantly 24/7 at My Ventura Water, our new online access web service. To get started, follow the two easy steps:
Step 1:
Go To: https://water.cityofventura.net
Step 2:
At the log-in page, click Create Account and follow the instructions. (You will need your customer specific account number and telephone number of record to verify your account).
If you have any questions or need help, please contact us:
- Online at www.cityofventura.net/mva and select the topic “Utilities/Water” to email us.
- Call (805) 667-6500 from 9 am - 4:30 pm, Monday through Friday, closed alternate Fridays, weekends and holidays.
About Water Services
The City of Ventura provides approximately 31,000 water and sewer connections to over 109,000 people. Bills for residential and commercial customers are mailed every two months and industrial customers are billed monthly.
If you have additional questions or need more information regarding our water system, or to report leaks or other water related problems, please call the following numbers:
Utility Billing & Customer Services (805) 667-6500
Water Maintenance & Operations (805) 652-4500
Wastewater Maintenance & Operations (805) 677-4114
Emergency After Hours (805) 339-4399
The Utility Billing & Customer Service office is available to assist you with information about your existing accounts, starting a new service, or provide information about our Customer Service program. Please call: (805) 667-6500.
Office hours are: Monday through Friday, 9 am - 4:30 pm. Closed alternate Fridays, weekends and holidays.
How Your Water Bill Is Calculated
The water charge on your utility bill is based on a fixed service fee and a water usage charge. The fixed service fee is based on the water meter size. The service fee provides for meter replacement, meter reading, customer service, and billing services.
The water usage portion of the charge is based on a customer's service classification and the number of HCF (hundred cubic feet) used in a billing period.
For reference, 1 HCF = 748 gallons.
Residential customers' usage charges are calculated according to a three tiered water conservation pricing structure. To encourage conservation, the cost of water increases as usage increases. Nonresidential customers pay water usage charges calculated at the middle tier
rate of residential customers.
How Your Sewer Bill Is Calculated
Since there is no easy way to measure the amount of sewage discharged by a customer, the sewer charge on your utility bill is based on your water usage. Each year all residential customers are placed in one of six sewer rates based on their lowest water consumption on bills received during the annual sewer determination period of November 1st through April 30th, months when water usage is historically lower.
A customer's lowest single bill during a sewer determination period sets their sewer rate for the next fiscal year, July through June. The best way to manage your sewer charge is to reduce consumption in a single bill period during the sewer determination period.
Commercial customers are charged a minimum volume charge. For each HCF of water usage above their minimum, an additional volume charge is applied. Industrial customers pay a sewer charge based on chemical features of their discharged wastewater.