Customer Care - Water and Wastewater Bills And Services
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Ventura Water Customer Care (805) 667-6500 or firstname.lastname@example.org
We are happy to assist you with starting new water or wastewater (sewer) services as well as information about your existing account(s) or our Customer Care program.
Office hours: Monday-Friday from 9 am to 4:30 pm, closed alternate Fridays, weekends and holidays (see 2015 Holiday Schedule for specific closure dates).
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Ventura Water provides approximately 31,600 water and wastewater connections to more than 109,000 people. Bills for residential and commercial customers are mailed every two months, and industrial customers are billed monthly. Four-year rates and increases were approved in May 2014 with the first year effective July 1, 2014, the second year July 1, 2015, the third year July 1, 2016, and the fourth year July 1, 2017.
On June 15th, 2015 the City Council passed and adopted an updated drought ordinance and resolution to include the California State Water Resources Control Board's additional water prohibitions outlined by the Governor and water shortage rates. Stage 3 Water Shortage Rates are effective September 1, 2015. The following are tables with the new rates:
- Water Shortage - Water and Wastewater Rates, effective September 1, 2015 (pdf)
- Water and Wastewater Rates, effective July 1, 2015 (pdf)
- Water and Wastewater Rates, effective July 1, 2014 (pdf)
- 2013-14 Residential Wastewater Winter Average Cycles Chart (pdf)
- Water and Wastewater Rates, effective July 1, 2013 (pdf)
- 2012-13 Residential Wastewater Winter Average Cycles Chart (pdf)
- Water and Wastewater Rates, effective July 4, 2012 (pdf)
2011-12 Residential Wastewater Winter Average Cycles Chart (pdf)
- Understanding Residential Water and Wastewater Charges Brochure 2013 (pdf 1691KB)
- Year 2 Rates Bill Insert Letter from General Manager (pdf 222KB)
- Water and Wastewater Rates, effective July 2009 (pdf)
- How To Read Your Ventura Water Bill (2008 pdf)
Customers are able to view water and wastewater account(s) instantly 24/7 at My Ventura Water, our online access web service. To get started, follow two easy steps:
Step 1: Go to My Ventura Water
Step 2: Click Create Account and follow the instructions. (You will need your customer specific account number and telephone number of record to verify your account).
If you have any questions or need help, please contact Customer Care from 9 am to 4:30 pm Monday through Friday (closed alternate Fridays, weekends and holidays):
What can I do online?
In the mailing envelope provided with your bill, enclose the detachable portion of your bill, along with a check or money order made payable to the Ventura Water for the amount due. Please do not enclose cash or coin. If the envelope provided is lost, mail to:
P.O. Box 2299
Ventura, CA 93002-2299
Payments using cash, check, money order, Visa and/or MasterCard, can be made in person at the Treasury Department in City Hall located in Room 107 at 501 Poli Street between the hours of 7:30 am and 5:00 pm, Monday-Friday, closed alternate Fridays, weekends and holidays. After hours payments (check or money order only - no cash) can be placed in the white drop box located in front of City Hall 24-hours a day. Please note that drop box payments are credited to the account the next business day.
Automatic Payment Program And Electronic Bill Delivery
Ventura Water offers a FREE direct pay program so that customers can have their payments automatically deducted from their designated bank account. To enroll, simply return the completed Automatic Utility Payment Application (pdf) with your signature and a voided check or call (805) 667-6500 to request an application brochure.
To go completely paperless, sign-up for My Ventura Water and enable Electronic Bill Delivery to have an email alert you each time your bill is ready for viewing (click Account Services, and Sign-up for Electronic Bill Delivery).
Save a tree and never miss a payment again!
One-Time Payment Options (convenience fee charged)
One-time payment options are now available online at My Ventura Water or by toll-free phone (1-844-278-9127) 24-hours/7 days a week with:
- Checking or Savings Account
- Debit Card (with VISA or Mastercard logo) or
- VISA and Mastercard Credit Card
Please note that a $3.95 convenience fee will be charged for each transaction online. For payment by phone a $4.25 convenience fee will be charged. The fee is paid directly to the processing company. Ventura Water offers these services only for the convenience of customers choosing these payment options. All other established payment options continue at no cost to the customer.
During business hours, payments are credited to customer accounts the same day or the next business day if payment is made after hours or on weekends or holidays.
Important Phone Numbers
If you have additional questions or need more information regarding our water or wastewater system, or to report leaks or other water related problems, please call the following numbers:
Customer Care - (805) 667-6500
Emergency After Hours - (805) 650-8010